Mezzanotte is a curated platform for luxury and archival fashion rental and resale in Europe.

You can:

• Rent rare designer pieces for a defined period

• Purchase selected items within the EU

All pieces are sourced, authenticated, and managed directly by our team.

Mezzanotte is a direct rental service.

You rent from us, not from third parties.

• All items are controlled and verified by our team

• Delivery, return, and condition checks are handled by us

• You contract directly with Mezzanotte

This ensures consistency, quality, and accountability.

To rent from Mezzanotte, you must be over 18 and complete identity verification.

This includes:

• A valid ID

• A live selfie check

Without verification, rentals cannot be delivered.

You do not need an account to place an order.

For purchases:

• You can check out directly as a guest

For rentals (recommended):

• An account helps manage your booking and communication

• You will still receive all required steps via email and phone

For every rental, we will contact you directly regarding:

• Identity verification

• Delivery scheduling

• Collection

To rent a dress in Madrid, you place your order online, complete identity verification, and schedule delivery with us.

Step by step:

1. Place your order
Select your piece and rental period.

2. Identity verification (required)
You receive a secure link via email or WhatsApp.

• Upload your ID

• Complete a live selfie

→ Takes under 2 minutes
→ Required before delivery

3. Delivery scheduling
Once verified, we contact you to arrange a time window.

4. Personal delivery (Madrid)

• We deliver the item to your address

• The condition is documented on arrival

5. Collection after rental

• We contact you again to arrange pickup

• The item is collected directly from you

At delivery:

• You receive the item at your address

• You review the piece upon arrival

• The condition is documented

We accept secure payments through major providers including:

• Card payments via Stripe

• PayPal

• Klarna

• Apple Pay

• Google Pay

All payments are processed by certified payment providers. We do not store full card numbers.

Yes.

For rentals, identity verification is required.

This includes:

• ID upload

• Live selfie check

Without verification, the rental cannot proceed.

You choose a garment or accessory, select your rental dates, and schedule delivery in Madrid. A private courier delivers the item, and we arrange the return at the end of your rental period. Condition is documented at delivery and return.

Rental durations are defined per product.

Typical options:

• Short-term event rental

• Extended rental periods

All options are shown before checkout.

Yes.

You or an authorised person must be available at the agreed time for both:

• Delivery

• Collection

This ensures the item is handed over and documented correctly.

In some cases, yes.

• Extensions depend on availability

• Contact us as early as possible

If the item is already booked, extension may not be possible.

Late returns may result in additional charges.

This can include:

• A daily late fee of 5% of the retail value or a minimum of €40–€60 per day

• Charges equivalent to extending the rental period

• Additional recovery or administrative fees in case of prolonged delay

Continued delay may be treated as non-return.

Normal wear is included.

Examples:

• Light, removable marks

• Minor signs of use

Damage includes:

• Stains requiring specialist cleaning

• Tears, burns, or structural damage

• Missing parts or alterations

All items are documented before delivery and after return.

We assess:

• Condition at delivery

• Condition at return

• Type and extent of damage

If needed, the item is reviewed by a specialist.

No.

• Do not wash, dry clean, or repair

• Do not attempt stain removal

Contact us directly if anything happens.

Yes.

Some selected pieces are available for purchase within the EU.

Some items may be pre-loved or post-rental. When relevant, this is indicated on the product page together with condition and pricing.

For eligible EU consumer purchases made online, you generally have a 14-day withdrawal right from delivery. Conditions and exclusions are described in our Terms of Service. Rental services are not subject to withdrawal once the scheduled service has begun.

Rental delivery and return are currently only available within Madrid via private courier.

We ship sales orders across the EU and to selected non-EU destinations.

For non-EU deliveries, import duties and taxes are the customer’s responsibility.

Yes. Tracking or courier updates are sent by email or shown in your account area when available.

Yes. Prices are displayed in euros and include VAT where applicable, unless legally required otherwise for a specific destination.

Rentals (Madrid):

• Delivery and collection are arranged by our team

• Both are scheduled with you in advance

• Any applicable fees are shown at checkout

Purchases (EU):

• Shipping costs are shown at checkout

• Returns are covered by the customer

Rental bookings are reserved for a specific date and period.

Once confirmed, cancellations are generally not possible.
If you have an issue, contact us as soon as possible and we will review it.

Yes, in certain situations.

This may include:

• Identity verification not completed or declined

• Security concerns or suspected misuse

• Item no longer available

If an order is cancelled, you will be informed and refunded where applicable.

Your data is used only to provide and secure our services.

This includes:

• Processing your order and payment

• Coordinating delivery and collection

• Identity verification for rentals

• Preventing fraud and protecting our inventory

We process all data in accordance with GDPR and do not sell your personal data.

Yes. We use essential, analytics, and marketing cookies. Non-essential cookies are only activated after your consent through our cookie banner.

You can reach us at any time via:

• Email: support@mezzanotte.com

• The contact form on our website

We will get back to you as soon as possible.

We review all cases individually and fairly.

This includes:

• Delivery and return records

• Condition documentation

• Internal logs and communication

If you have any concerns, contact us at support@mezzanotte.com and we will review your case.

Items are curated and quality-checked before listing and again during rental processing. Condition is documented at each rental cycle to maintain consistent standards.

Yes. Rental garments are inspected, processed, and prepared between rentals according to internal quality procedures.